Tuesday, February 18, 2014

Autodesk Subscription: What you need to know

Do you know that your Subscription contract is with Autodesk; not the reseller you purchase from or renew with?  This is a very common misunderstanding amoung a lot of Subscription Contract Administrators.  Subscription is a direct contract with Autodesk that provides you with standard entitlements for your software licenses.  These standard entitlements are no different no matter which reseller you deal with.  Autodesk's standard Subscription entitlements are: 

Version Upgrades when released (typically yearly around the end of March)

 Web-based Technical Support directly with Autodesk (not live)

Access and use of Autodesk's cloud services (Autodesk 360)

Additional Licensing Rights (Previous Version, Home Use, and Out of Country)

So you don't lose out on any of these entitlements or privileges no matter which reseller you decide to deal with.  It is like buying a car, you are not locked into dealing with the same dealership you purchased the car from; you can take your car to any dealership for service and the support from the car manufacturer is the same.  The dealership may offer you more value-add to encourage your continued business with them.  So Autodesk resellers may do the same.  Where there may be a difference is what the reseller opts to offer as additional entitlements that are not part of the standard Autodesk entitlements.  For example, Redcage Solutions offers Free, Unlimited:
        Live Technical Support from our Autodesk certified Application Specialists

Installation / Deployment Support for all your licensing

"How-to do something in the software" questions

Tutorials on how to use Autodesk 360 cloud services

Asset / Contract Management services

Hard-copy Media requests

Ultimately, pick a reseller that you are comfortable dealing with, one that goes the extra mile for you without trying to charge you for everything you need.  One that Specializes in your firm's discipline and has the expertise on staff to provide you with the best level of knowledge, support, and service on your Autodesk investment. 

No comments: