My last post showed the Auto Fulfillment emails that Autodesk has been sending out to Subscription clients (please note that these emails have only been sent out to AutoCAD, AutoCAD LT, AutoCAD Architecture, AutoCAD MEP, and Naviswork customers so far (ALL 2010 Revit, and 3ds Max products have not been released yet, hence no emails sent yet). Well, there seems to be a lot of confusion and complication with the process.
First, let’s talk about the fulfillment. You have basically four choices: 1) download, 2) download and request media still be sent to you, 3) don't download but request media be sent to you, 4) don't do anything right now and media will automatically be sent to you after 30-days. So, if you’re not in a panic for the new 2010 version , my suggestion is to sit back and simply wait for Autodesk to sent it to you.
Problem # 1: The emails announcement never came. Solution: check your spam filter first, if still nothing call Autodesk's Customer Service Center at 1-800-538-6401 for assistance - make sure to have your Subscription Contract # handy when you call.
Problem # 2: Got the email but having problems getting onto or using Subscription Center. Well if you don’t know how to get onto Subscription Center, call Autodesk's Customer Service Center at 1-800-538-6401 for assistance.
Once you’re on Subscription Center, here are the steps to follow: scroll down to the section where you can “download” the 2010 product, click on “download”, then on the following page you can click “request a copy”, followed by a page that asks you to populate a form with quantities of each license, followed by “save”, followed by a questionnaire that asks why they are requesting media, followed by a couple of other prompts until you are finally finished. I know this is a cumbersome task – but is the only way to do it. If you don’t have interest in doing all this on-line, call the Autodesk Customer Service Center at 1-800-538-6401.
Problem # 3: The on-line process above produces an error. Solution: you guessed it, call the Autodesk Customer Service Center at 1-800-538-6401 for assistance.
Problem # 4: You successfully downloaded the 2010 software but are having problems installing or activating your licenses - you don't have or know what a Product Key is. Solution: The Product Key is listed in the email that was sent out but if you didn't save that email, see my next post for a list of them.
Unfortunately, resellers are not permitted by Autodesk to administrate customer's Subscription website. Nor are we entitled to fulfill this request on their behalf.
No comments:
Post a Comment